Credit Refunds
Failed Generations
Sometimes generations don't go as planned. If you experience a failed generation—where credits were deducted but you didn't receive usable output—we're here to help.
Common causes of failed generations:
Server timeouts or connectivity issues
Model errors or unexpected failures
Incomplete or corrupted outputs
Generation stuck in processing
How to Request a Refund
If you believe credits were incorrectly deducted due to a failed generation:
Email us at [email protected]
Include your project URL (found in your browser's address bar)
Briefly describe what happened (e.g., "Image generation failed with error message")
Our team will review your request and investigate the issue. If we confirm a failed generation, we'll refund the credits to your account.
What to Expect
Response time: We typically respond within 1-2 business days
Investigation: We'll review the generation logs associated with your project
Resolution: Approved refunds are credited back to your account
Tips to Avoid Failed Generations
Ensure a stable internet connection during generation
Avoid closing the browser tab while a generation is in progress
For long-running generations (like video), keep the tab active
For any billing questions, reach out to [email protected]
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