Manage Subscription
Changing Your Plan
You can change plans at any time from the same billing portal you use for cancellation.
Upgrades take effect immediately. Your new monthly budget is available right away, and you're charged a prorated amount for the remainder of the current cycle.
Downgrades apply at the end of your current billing cycle. You keep your existing plan's access until then.
If you change plans during the launch bonus period, your new plan's launch bonus applies for the remainder of the bonus period.
Seats
Each paid seat covers one editor — full canvas access, generation, MCP and API. Editors on the same workspace share the pooled usage budget.
Legacy contributors? If your workspace still has legacy contributors, every new seat you buy goes to converting one of them to a permanent editor — see How do I convert a legacy contributor to a paid seat?.
Self-serve cap: 8 seats. You can buy up to 8 paid seats through normal billing. Past 8, the standard path is moving to Enterprise. In some cases we can raise the cap on a per-workspace basis as an exception — email [email protected] to ask.
Adding an editor. Buy a paid seat and assign it to the person you want to add. If your workspace has legacy contributors, the new seat converts one of them to a permanent editor first (your pick) — see How do I convert a legacy contributor to a paid seat?.
At the cap? A few options:
Cycle seats — demote an existing editor to guest to free their seat, then assign it to the new editor.
Get in touch — email [email protected]; we may be able to increase the seat limit on your workspace.
Usage this period
On People & Seats, the Usage this period section shows how much of your workspace's included usage you've used in the current billing cycle, when your monthly budget resets, and any on-demand (overage) spend for the period.
Your reset date follows your workspace billing cycle (for example, Resets on July 1st at 11 PM PDT). Included usage does not roll over — only extra usage (referrals, promotions, grants) persists across cycles.
Subscription Cancellation
How to Cancel
You can cancel your subscription at any time:
From the home page, go to your workspace page.
Click the settings icon (gear) in the workspace header.
In the sidebar, select People & Seats.
On the People & Seats page, click the Manage & Invoices button (next to "Next billing").
In Stripe, update or cancel your subscription (e.g. click Cancel Subscription and follow the steps).
Note: If your latest payment failed (Past Due), the Cancel button may be hidden by the billing portal. Please contact [email protected] to resolve this.
After Cancellation
Your plan stays active until the end of the current billing cycle
You retain full access to all models during that time
Any extra usage in your workspace stays with you and doesn't expire if you come back
Your subscription won't renew automatically
We don't pro-rate refunds for unused time within a cycle
Refund
All payments are final and non-refundable, unless FLORA approves an exception.
Refunds may be granted in cases such as:
Duplicate charges
Billing errors
A recent auto-renewal where you haven't used the service, at FLORA's discretion
Other exceptional situations, at FLORA's sole discretion
If approved, refunds will be issued to the original payment method.
Account Deletion
If you wish to delete your FLORA account, you must first cancel any active Stripe subscription. Attempting to delete your account while a subscription is active will prompt you to cancel it first. This ensures you don't accidentally lose paid access or leave orphaned billing in place.
Usage Export
You can export your workspace's usage data as a CSV for reporting or analysis. For date ranges longer than one day, exports are processed server-side and delivered via email with a download link. This ensures large exports complete reliably without browser timeouts.
For billing support, email us at [email protected]
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