> For the complete documentation index, see [llms.txt](https://docs.flora.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flora.ai/plans-and-billing/manage-subscription.md). # Manage Subscription ## Changing Your Plan You can change plans at any time from the same billing portal you use for cancellation. * **Upgrades** take effect immediately. Your new monthly budget is available right away, and you're charged a prorated amount for the remainder of the current cycle. * **Downgrades** apply at the end of your current billing cycle. You keep your existing plan's access until then. If you change plans during the [launch bonus](/plans-and-billing/launch-bonus.md) period, your new plan's launch bonus applies for the remainder of the bonus period. *** ## Seats Each paid seat covers one editor — full canvas access, generation, MCP and API. Editors on the same workspace share the pooled usage budget. {% hint style="info" %} **Legacy contributors?** If your workspace still has legacy contributors, every new seat you buy goes to converting one of them to a permanent editor — see [How do I convert a legacy contributor to a paid seat?](/plans-and-billing/faq.md#how-do-i-convert-a-legacy-contributor-to-a-paid-seat). {% endhint %} **Self-serve cap: 8 seats.** You can buy up to 8 paid seats through normal billing. Past 8, the standard path is moving to Enterprise. In some cases we can raise the cap on a per-workspace basis as an exception — email to ask. **Adding an editor.** Buy a paid seat and assign it to the person you want to add. If your workspace has legacy contributors, the new seat converts one of them to a permanent editor first (your pick) — see [How do I convert a legacy contributor to a paid seat?](/plans-and-billing/faq.md#how-do-i-convert-a-legacy-contributor-to-a-paid-seat). **At the cap?** A few options: * **Cycle seats** — demote an existing editor to guest to free their seat, then assign it to the new editor. * **Get in touch** — email ; we may be able to increase the seat limit on your workspace. ## Usage this period On **People & Seats**, the **Usage this period** section shows how much of your workspace's included usage you've used in the current billing cycle, when your monthly budget **resets**, and any on-demand (overage) spend for the period.
Usage this period showing included usage percent used, reset date, and overage

Included usage, reset date, and overage on People & Seats

Your reset date follows your workspace billing cycle (for example, *Resets on July 1st at 11 PM PDT*). Included usage does not roll over — only [extra usage](/plans-and-billing/faq.md#does-my-monthly-usage-roll-over-if-i-dont-use-it-all) (referrals, promotions, grants) persists across cycles. *** ## Subscription Cancellation **How to Cancel** You can cancel your subscription at any time: 1. From the home page, go to your **workspace** page. 2. Click the **settings icon** (gear) in the workspace header.
Settings icon
3. In the sidebar, select **People & Seats**.
People & Seats
4. On the People & Seats page, click the **Manage & Invoices** button (next to "Next billing"). 5. In Stripe, update or cancel your subscription (e.g. click **Cancel Subscription** and follow the steps). > **Note:** If your latest payment failed (Past Due), the Cancel button may be hidden by the billing portal. Please contact to resolve this. **After Cancellation** * Your plan stays active until the end of the current billing cycle * You retain full access to all models during that time * Any extra usage in your workspace stays with you and doesn't expire if you come back * Your subscription won't renew automatically * We don't pro-rate refunds for unused time within a cycle *** ## Refund All payments are final and non-refundable, unless FLORA approves an exception. Refunds may be granted in cases such as: * Duplicate charges * Billing errors * A recent auto-renewal where you haven't used the service, at FLORA's discretion * Other exceptional situations, at FLORA's sole discretion If approved, refunds will be issued to the original payment method. *** ## Account Deletion If you wish to delete your FLORA account, you must first cancel any active Stripe subscription. Attempting to delete your account while a subscription is active will prompt you to cancel it first. This ensures you don't accidentally lose paid access or leave orphaned billing in place. *** ## Usage Export You can export your workspace's usage data as a CSV for reporting or analysis. For date ranges longer than one day, exports are processed server-side and delivered via email with a download link. This ensures large exports complete reliably without browser timeouts. *** For billing support, email us at [**support@florafauna.ai**](mailto:support@florafauna.ai) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.flora.ai/plans-and-billing/manage-subscription.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.